Return Policy

Our commitment to our customers is to deliver quality products in a timely manner and in excellent condition.

To help us follow the guidelines below when checking in your orders:

  • Unpack your order immediately upon receipt 
  • Check what you received against the invoice 
  • Notify us within 24 hours if you find discrepancies or damaged products

If a return is needed, please note our policy for returns:

  • All returns are handled by a Sales Representative or can be taken directly to us.
  • We do NOT cover any charges for returns being sent to our premises.
  • We do not accept any discontinued product or product in outdated packaging.
  • All products returned other than defective products must be clean, in original packaging without damaged (dents, glue, scratches, stickers etc)
  • All customer overstock returns will be subject to a  handling fee, regardless of purchase date.
  • Handling fees are based on days from original purchase date – see below: 
    • 0 - 14 days: 0%
    • 15-59 days: 15%
    • 60+ days: Returns will not be accepted on purchases older than 60 days

No Cash refunds. All credits will be refunded back to customers account. Any products returned without prior authorisation will not receive credit and will be returned to the customer at their expense.

Electrical Devices:

Electrical devices that are defective, to be determined by SA Beauty Distributors will be accepted for exchange within 6 months of purchase date. The original receipt is required for an electrical device return to be processed. For electrical devices with a purchase date greater than 6 months must contact the manufacturer of that device for warranty and/or replacement services.

Product lines that are no longer distributed by SA Beauty Distributors will not be accepted for return.